Refund Policy

Refund Policy

Last Updated: December 2024

1. Introduction

At AllAre.io, we strive to provide valuable services to both consumers and businesses. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for our paid services.

2. Free Services

AllAre.io offers many features at no cost, including:

• Creating a user account
• Writing and posting reviews
• Browsing business listings and reviews
• Basic business profile claiming

As these services are provided free of charge, no refund is applicable.

3. Paid Services

AllAre.io may offer premium services for businesses, including but not limited to:

• Enhanced business profiles
• Advertising and promotional placements
• Premium analytics and insights
• Verified business badges
• Priority customer support

4. Refund Eligibility

4.1 Subscription Services

For subscription-based services:

• Within 14 days of initial purchase: Full refund available if you are not satisfied with the service and have not substantially used the premium features.
• After 14 days: No refund will be issued for the current billing period. You may cancel your subscription to prevent future charges.
• Annual subscriptions: Pro-rated refunds may be considered within the first 30 days of purchase on a case-by-case basis.

4.2 One-Time Purchases

For one-time purchases such as advertising packages or promotional placements:

• Before service delivery: Full refund available if the service has not yet been rendered.
• After service delivery: No refund will be issued once the service has been provided or the advertisement has been displayed.

4.3 Non-Refundable Items

The following are not eligible for refunds:

• Services that have been fully rendered
• Advertising that has already been displayed
• Accounts terminated due to violation of our Terms of Service
• Partial months of service
• Setup or activation fees (if applicable)

5. How to Request a Refund

To request a refund, please contact us at [email protected] with the following information:

• Your account email address
• Description of the service purchased
• Date of purchase
• Reason for refund request
• Any relevant order or transaction numbers

We will review your request and respond within 5-7 business days.

6. Refund Processing

6.1 Approved Refunds

If your refund is approved:

• Refunds will be processed to the original payment method
• Processing time is typically 5-10 business days, depending on your financial institution
• You will receive email confirmation once the refund has been initiated

6.2 Denied Refunds

If your refund request is denied, we will provide a clear explanation of the reason. You may appeal the decision by responding to our communication within 14 days.

7. Cancellation of Services

7.1 How to Cancel

You may cancel your subscription at any time through your account settings or by contacting us at [email protected].

7.2 Effect of Cancellation

• Your access to paid features will continue until the end of your current billing period
• No refund will be issued for the remaining days in your billing cycle
• Your account will revert to free status after the billing period ends

8. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your financial institution. Filing a chargeback without first attempting to resolve the issue with us may result in suspension of your account.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of paid services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Refund Policy or need assistance with a refund request, please contact us:

Email: [email protected]